Return & Exchange Policy

altercouture.com strives for 100% customer satisfaction. Please review our Return Policy about purchases made on altercouture.com.

Wedding and Evening Dresses

Alter Couture features mostly made to order wedding and evening dresses. They are considered special order merchandise. It means customers can order a style in the size and colour of their choice. The designer makes the style especially for the customer.

From Jan 2023 returns are only available for products £600 and under. Thanks for understanding. 

Authorized returns must be shipped back to altercouture.com within 3 business days of your receiving the Return Authorization.

You will receive a refund of your order minus the cost of shipping and £125 restocking fee, when we receive the order back  and process it. If free shipping promotion was applied to your order, the shipping cost will be still deducted from the issued refund. Please note your bank may take additional days to process the refund on their end.

Returned merchandise must be unworn or unused and in perfect condition. We require authorization on all returns. To make a return for refund, please review the following instructions. Please email sales@altercouture.com Monday – Friday within 24 hr. of receiving your Immediate Delivery order.  A Customer Service representative will contact you within 2 business days with the Return Authorization.

Our Customer Service representative will also provide the address to send the return.

Authorized returns must be shipped back to altercouture within 3 business days of your receiving the Return Authorization. You may use the shipping carrier of your choice.  altercouture.com is not responsible for your return shipping fees. Our Customer Service will inspect the return to ensure the merchandise is unworn or unused and in perfect condition with the original product tags attached. Any merchandise that appears to have been worn or used will be returned to you at your expense. Processing time for returns is 3 – 5 business days. Once processed, a Customer Service representative will contact you to confirm your refund.

 

As all items (including standard size) are made-to-order, therefore we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention and we will not accept the return.

 

Customized items (either in custom size or custom style) are made according to your requirements and measurements. It means that nobody else can fit or accept the item. Because of this, we can not accept returns for customized orders.

 

Quick ship or ship in 15 days items are not eligible for return. 

 

Special order gowns are made according to each designer’s measurements. Your normal size may vary from the designer’s size.

We strongly recommend you review the designer’s size chart to determine the best size to order. The size chart is available with each style under the section, Sizing Information.

 

Accessories:

All sales final

 

*Defective, Damaged or Incorrect Items

Reporting an issue

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by emailing

sales@altercouture.com within 24hr of receiving the shipment. When you send back the item, include a note of explanation in the return box.

Replacing an item

We’ll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you’ll be refunded the purchase price plus shipping and handling fees.

Shipping refunds:

For all other returns, shipping and handling fees will not be refunded.

 

International Customers: Returns are not accepted.